Help Articles

  • How Do I Enroll

    It’s very easy really. Just as easy as purchasing something online at any of the various online shopping sites.

    Easy, peasey!

  • Which Course Do I Need?

    Travelers and EMS pros will find enrolling to be very easy. Our system is friendly for most modern smart phones, tablets, laptops, and desktop computers. Enrolling takes a few clicks and entering your payment information … just like any e-commerce website (e.g. Amazon or EBay).

    First, and sometimes the hardest part, is determining which course you need to choose for enrollment. We’ll try to break it down for you below using American Heart Association Basic Life Support (BLS) as an example but the same concept applies to ACLS, PALS, and RQI.

    The only exceptions are non-healthcare CPR certifications and converting an American Red Cross or National CPR Foundation or other company BLS certification (we’ll cover those last).


    Scenario 1:

    I do not currently have an unexpired American Heart Association BLS Provider eCard (the cert) because I’ve never taken an American Heart Association BLS class before.

    You need our BLS Complete option!


    Scenario 2:

    I currently have an expired American Heart Association BLS Provider eCard (the cert) but it’s only been expired for “xxx” amount of time.

    You need our BLS Complete option!


    Scenario 3:

    I currently have an unexpired American Heart Association BLS Provider eCard (the cert). It expires at the end of the month.

    You need our BLS Renewal option!


    Scenario 4:

    I have a BLS RQI certification that is unexpired.

    You need our BLS Renewal option because RQI certifications ARE American Heart Association (in partnership with Laerdal) certifications done in-house by private healthcare systems with training done at scheduled quarterly intervals.


    Scenario 5:

    My BLS RQI certification expired 3 weeks ago or I can’t get the RQI cert from the place that provides RQI training.

    You need our BLS Complete option! Some systems using RQI will not provide the RQI cert to you because they, in effect, “own” the cert. If you don’t have the certification eCard … you don’t have RQI.


    Scenario 6:

    I currently have an expired OR unexpired American Heart Association Heartsaver® CPR eCard (the cert)

    You need our BLS Complete option because Heartsaver® certifications are for non-healthcare training of CPR. Our special program is specifically for credentialed healthcare providers such as Nurses, CNAs, EMS, and Allied Health pros.


    Scenario 7:

    I have either an American Red Cross or National CPR Foundation BLS certification that is unexpired and wish to convert it to an American Heart Association BLS eCard (the cert).

    You need our BLS Conversion option. But be aware testing is a “one attempt and done” proposition with no remediation. If you score less than 84% of the BLS testing there is no refund and you’ll have to enroll in our BLS Complete option (an additional tuition expense) to attempt to acquire American Heart Association BLS certification!


    Scenario 8:

    I have an expired American Red Cross or National CPR Foundation BLS certification and wish to convert it to an American Heart Association BLS eCard (the cert).

    You need our BLS Complete option as we will not convert expired American Red Cross or National CPR Foundation BLS certifications.


    Scenario 9:

    I have an expired OR unexpired BLS or CPR certification from one of those $19.99 online CPR companies and want to convert it to an American Heart Association BLS eCard (the cert).

    You need our BLS Complete option as we will not convert any third party certifications except for unexpired American Red Cross or National CPR Foundation BLS certifications. We won’t convert regular, non-healthcare, CPR certifications from anyone.


    Scenario 10:

    What if I need more than one certification?

    You’ll need one of our Bundled Courses. It saves money in Provider Manual cost, shipping costs, and are designed to allow you to take a bundled course regardless of expiration of current American Heart Association certifications.

    Currently we offer these Bundle options:


    Whew … that’s a lot to think about. Those with no experience may find this information useful while experienced people may think our information is obvious. We’d rather error on the side of reducing your stress determining which course(s) you actually need.

    Reach out to us if you need help or further information on course selection.

  • How to Set or Reset Your Password

    If you have misplaced that email or forgot your password you can follow the directions below to set or reset your password.

    To set or reset your password visit:

    Please be sure to choose a strong password containing numbers, letters, and a special character.

  • Claim, View, Verify eCards

    Learn how to claim or view your ecard from the American Heart Association. Employers can also use this information to Verify an issued eCard too.


    Claim your eCard via Email:


    Claim your eCard via the eCards Site:

    Note: your Instructor must have issued an eCard (not a printed course completion card) in order to claim a card online.


    Claim your eCard via SMS text:

    Note: In order for students to opt-in to this service, an Instructor, must FIRST enter the student’s mobile phone number in the eCards system when issuing an eCard.


    How to View your Claimed eCard:


    How an Employer Can Verify a Student’s Claimed eCard:

    Note: The student must have claimed their eCard in order for an employer to view it.


    How to verify a RQI cert:

    RQI stands for Resuscitation Quality Improvement. RQI is a joint program between the American Heart Association and Laerdal.

    CompleteCPR LLC does not accept RQI certs for renewals.


    How to verify a Red Cross cert:


    How to verify a National CPR Foundation cert:

  • How Do I Get My HeartCode® Completion Certificate PDF?

    It’s very easy.

    Once logged in click on your name at the top and select “My Certificates” from the drop down list as shown:

    Alternatively you can also click on the “My Certificates” link as shown:

    Once there you can download the Completion Certificate for the online portion of any HeartCode course you’ve successfully completed.

  • How to Claim CE/CME

    Learn how to claim your continuing education credits for some American Heart Association courses.

    American Heart Association Courses with CE/CME Available

    Instructor-Led Courses

    • Advanced Cardiovascular Life Support (ACLS) – for EMS
    • ACLS for Experienced Providers (ACLS EP) – for EMS
    • Basic Life Support (BLS) – for EMS
    • Pediatric Advanced Life Support (PALS) – for EMS
    • Pediatric Advanced Emergency Assessment, Recognition and Stabilization (PEARS®) – for EMS

    Blended Learning Courses

    • HeartCode® BLS
    • HeartCode® ACLS
    • HeartCode® PALS
    • Heartsaver® First Aid CPR AED Online
    • Heartsaver® CPR AED Online
    • Heartsaver® First Aid Online
    • Heartsaver® Pediatric First Aid CPR AED Online

    eLearning Courses

    • Heartsaver® Bloodborne Pathogens Online
    • Achieving Accuracy: BP Measurement

    Whether you have completed a CPR & First Aid training course in-person or online, or if you have attended an American Heart Association event for which there are credits available, use the information below to claim and obtain your CME/CE certificate.

    If You Attended an American Heart Association Class In Person

    CompleteCPR instructors will initiate an American Heart Association sent email containing the link and information required to claim CE/CME/CEU for courses that offer continuing education credits. This only applies if you indicated on course paperwork that you want CE/CME credit which will allow us to include it on the course roster

    It is the responsibility of the American Heart Association Training Center, Training Site, or Instructor to submit the roster for CME/CE credits to the accrediting body.

    1. Before reaching out to your Training Center, Training Site, or Instructor first try to run a few searches in your email inbox to make sure you didn’t overlook the email with the link to claim your CME/CE credits. Search and make sure you don’t have any emails from no-eccreply@heart.org. If you did receive the email, click on the link inside the email body to claim your CME/CE. This link will take you to a form that must be filled out with all the requested information. Once submitted, you will be able to obtain your course completion and CE certificate
    2. If you cannot locate an email with that email address, reach out to your Training Center, Training Site, or Instructor to ensure they have submitted your student information and have sent an email to claim CME/CE credits

    If You Took an American Heart Association Course Online through the American Heart Association’s Websites

    If you completed your American Heart Association eLearning course online, you can claim your CME/CE credits on the site where you completed the course. CE credits can only be claimed once all components of the online course are complete.

    If You Attended an American Heart Association Sponsored Event In Person

    If you attended a ECC Regional Conference

    If you attended a live ECC event or session for which Physician, Nursing, or EMS Continuing Education credits are available, you are strongly encouraged to claim your CME/CE credit within 30 days of the conference. To do so, follow the instructions below:

    A. Utilize the search fields in the upper right-hand corner

    Select the activity type (All, Live, or Online)

    • Enter a partial activity name or keyword
    • Enter the activity location address, city, or zip for live activities
    • Select the magnifying glass icon
    • Select Register for the selected activity

    B. Select Register

    C. Enter your Username and Password, and select Sign In

    D. You may be prompted to enter additional registration information

    E. Enter the access code provided at the end of the session in the Access Code field

    F. Select Submit to complete the enrollment

    • Once enrolled, the activity completion pathway automatically displays
    • Review the Activity Overview tab, scroll to bottom and select Continue

    G. You may be required to check a confirmation box that you have read the information

    • Select the Launch button to complete an evaluation on the course. This step is required to claim credit. Once complete, select Continue
    • Claim your credit by selecting the Claim button for the appropriate accreditation

    H. You may qualify for more than one credit type based on your user profile

    I. ACCME and ANCC allow you to claim up to a maximum amount of credit commensurate with the extent of your participation in the activity

    • Select Continue to generate your certificate
    • Select the certificate link to print or save it
    • Select Close. The activity is stored under Completed Activities

    If you attended a different event through American Heart Association for which Continuing Education credit is available:

    Acronyms

    • CE  – Continuing Education
    • CNE  – Continuing Nurses Education
    • CEUs – Continuing Education Units
    • CEHs – Continuing Education Hours
    • CMEs – Continuing Medical Education